Dongfeng Commercial Vehicles delivered a large order of 1,600 units to Africa

Dongfeng Commercial Vehicles delivered a large order of 1,600 units to Africa: Full-chain service sets a benchmark overseas

Recently, the African Regional Marketing Center of Dongfeng Import & Export Corporation's Commercial Vehicle Overseas Marketing Department successfully delivered 1,600 Dongfeng commercial vehicles to a major client in Nigeria. Among them, the first batch of 200 vehicles was delivered with an outstanding standard of "zero faults", earning high praise from the client.

Behind this milestone achievement lies the inevitable outcome of Dongfeng Overseas Service Team's commitment to the "customer first" philosophy and meticulous deployment throughout the entire chain from project preparation to post-delivery services. With the strong support of the company, the African Regional Marketing Center has successfully established a benchmark for the "international leap" of commercial vehicle overseas services by focusing on the three core dimensions of "skills training, quality control, and localized services".

Meticulous refinement: Pre-training solidifies the technical foundation

To ensure that the overseas service team can be "ready to call upon", at the beginning of 2025, the company's after-sales service division carefully organized the service technicians who were about to be dispatched to Nigeria to receive a two-week closed specialized training at Dongfeng Technician College. This training breaks away from the traditional theoretical indoctrination model and focuses on strengthening the practical operation skills of technicians. By simulating the maintenance scenarios under complex overseas working conditions, it enhances the practical skills of technicians. After the training, all technicians passed the strict dual assessment and certification of theory and practical operation, laying a solid technical foundation for the smooth progress of subsequent overseas service work.

Striving for excellence: Full-process quality control safeguards delivery quality

Before the vehicles were dispatched, Konghaitao, the Nigerian National Service Manager of the African Regional Marketing Center, personally went to the domestic port to assist the service provider team in conducting PDI (Pre-shipment Inspection) checks on each of the 1,600 vehicles throughout the process. From the level and quality of engine fluid to the precise adjustment of tire pressure; From every lighting function of the lighting system to the torque check of the chassis bolts, every detail is strictly verified in accordance with Dongfeng's global unified quality inspection standards, leaving no potential hazards unchecked to ensure the high-quality shipment and delivery of the vehicles.

After two months of ocean shipping, the vehicle arrived smoothly at the Port of Lagos, Nigeria. In response to the local special environment of high temperature and humidity as well as the highly challenging port operation conditions, the company has deployed four experienced technicians in advance to provide support in the port. With their professional technical capabilities and rich experience, they efficiently assist clients in completing key operation links such as unloading ships and moving vehicles, effectively avoiding possible delivery delays.

Precision service: Localized solutions enhance customer experience

Considering that most of the customers' drivers were encountering Dongfeng models for the first time, Konghaitao led the service team to tailor training programs based on the principle of "practicality first". The team, in combination with the real vehicle operation interface, meticulously crafted a Hausa language training manual with rich illustrations and text. The content comprehensively covers daily driving skills, key points of vehicle maintenance and repair, as well as emergency handling procedures. To eliminate language barriers, we have specially invited the customer's fleet manager to participate in the translation work, precisely converting professional content from English into the local Hausa language. In addition, the team has also produced short videos such as "Driver Operation Guide" and "Basic Maintenance Tutorial", which are convenient for drivers to review and consult at any time. The first batch of training covered 200 drivers. The customer's fleet manager sincerely commented: "This is the most meticulous vehicle delivery training we have ever seen!"

Continuous protection: Long-term mechanism ensures worry-free operation

Vehicle delivery is not the end of service. The service team of the African regional marketing center continuously deepens service guarantees. They drove 400 kilometers deep into the customer's operation site, specially set up on-site service stations, and two Chinese technicians worked in coordination with the local technician team to provide "7x24-hour" all-weather response services. Meanwhile, the team regularly organizes round-trip training sessions, providing intensified guidance on the areas where drivers are prone to misoperation. In terms of spare parts support, an efficient and long-term communication mechanism has been established to ensure that all kinds of problems can be handled in a real-time closed loop, providing all-round protection for the stable operation of customers' vehicles.

The successful delivery of 1,600 commercial vehicles this time is not only an important breakthrough for Dongfeng Commercial Vehicles in its overseas market expansion, but also a strong proof of its international service capabilities. The Overseas Marketing Department of Commercial Vehicles of Dongfeng Import and Export Corporation has set a new benchmark for the in-depth development of Chinese commercial vehicle brands in the African market with its full-process and high-quality service system.